Shipping
Fulfillment Time
- Processing Time: All orders require up to 24 hours to fulfill.
- Shipping Schedule:
- Online orders placed by 1:00 PM Central Time will ship the next business day and may possibly ship the same day.
- If an order is received after 1:00 PM Central Time, it will be shipped the following business day between Tuesday and Friday, if considered a shipping day.
- Shipping Days: Orders ship Tuesday through Friday only.
Shipping Methods
- Carriers: We use UPS for all orders except for PO Box addresses, which are shipped via USPS.
- Delivery Time: For US and Canada, UPS and USPS typically deliver within 5 days from the shipping date, depending on the location.
Holiday Shipping
- Extended Delivery Time: Shipments may take longer during the holidays, occasionally up to 3 weeks for delivery.
UPS – Ground Delivery
UPS 5 Day Ground Delivery is used for all boxes.
POParella’s uses UPS because they are cost-effective and typically delivers between 1 and 5 business days, although not guaranteed by the shipper to an expected delivery date.
POParella’s offers a 3-day shipping for an additional cost. Please contact us at 214-705-9666 to inquire if your order qualifies for this service.
PO Box Address – USPS
Addresses that contain a PO Box are shipped via United States Postal Service (USPS) and are not trackable.
POParella’s sees that USPS typically delivers to the PO Box 3 and 7 business days, but there is no guarantee by the shipper for an expected delivery date.
Tracking your shipment
- Tracking: Once a shipment leaves our store, we are no longer responsible for tracking and delivery. All shipments can be tracked using the link under “Tracking Your Shipment”.
- For USPS, you can track your shipment here: https://www.usps.com/manage/#
- For UPS, you can track your shipment here: https://www.ups.com/track?loc=en_US&requester=ST/
Filing a claim for shipment never received
- For USPS, please follow the instructions in this link to file a claim for a shipment never received: https://pe.usps.com/text/dmm300/503.htm#ep1063624
- For UPS, please follow the instructions in this link to file a claim for a shipment never received: https://www.ups.com/us/en/help-center/claims-support.page
Shipments obviously take longer during the holidays, occasionally up to 3 weeks for delivery. Once a shipment leaves our store, we are no longer responsible for the tracking and delivery. All shipments can be tracked using the link under “Tracking Your Shipment”.
Exchanges
As a small business, we are committed to providing high-quality products and exceptional customer service. Your satisfaction is our priority. Please review our return and exchange policy below:
Eligibility for Exchange
- Exchange Period: You can return the full product within 3 days of purchase for an exchange, as mentioned under “Return Shipping“.
- Product Condition: The product must be in the same condition as received and in the original packaging.
- Exchange Limitation: Only one exchange is allowed per transaction.
Exchange Process for Popcorn Items
- Processing Fee: A 20% processing fee of the total before discounts and shipping will apply for popcorn items that the customer is unhappy with.
- Return Shipping:
- POParella’s will email the customer a UPS shipping label for the return/exchange of the product.
- The customer is responsible for printing the label, packing the box/package, and delivering it to a UPS Store for shipping. Customer will want to retain proof of delivery to UPS Store.
- The package must be shipped within 3 days of receiving the label via email.
- Damaged Items: POParella’s will incur all costs to return the damaged product and ship a new product to the customer.
Non-Returnable Items
- All sales are final for the following items and are not eligible for returns or exchanges:
- Packaged Candy
- Fudge
- Cotton candy
- Cookies
- Any other product or merchandise
Additional Information
- Flavors and Categories: Exchanges are limited to another flavor within the same product category unless customer agrees to pay difference for an “upgraded” flavor or item.
- Customer Responsibility: Ensure the product is in its original condition and packaging or how it was received to qualify for an exchange.
Changes or Cancellations
If you need to change or cancel your order, please reach out to us immediately at 214-705-9666.
Please note: some orders are shipped very soon after being placed and may already be on their way or delivered, so it may not always be possible to cancel.
Cancelled orders are not eligible for a refund once they have shipped.