All orders require up to 24 hours to fulfill. Online orders placed by 1:00 PM Central Time will ship the next business day, although could possibly ship the same day. All orders ship Tuesday through Friday only.
We use USPS and UPS for shipping of orders. For US and Canada, USPS delivers within 3 days from shipping date. For US and Canada, UPS usually delivers within 5 days from shipping date.
Shipments obviously take longer during the holidays, occasionally up to 3 weeks for delivery. Once a shipment leaves our store, we are no longer responsible for the tracking and delivery. All shipments can be tracked using the link under “Tracking Your Shipment”.
USPS Priority Mail and Priority Mail Express
USPS offers very competitive prices along with great service for getting our product to their destination within a reasonable time-frame. This means we get to pass the lower rate on to you!
Priority Mail remains a non-guaranteed service. USPS does not provide a money-back guarantee if items sent via Priority Mail fail to arrive by the scheduled delivery date. However, Priority Mail Express continues to provide a money-back guarantee* service. Please refer to “Filing a claim” for instructions on how to file a claim.
|Delivery Times:||Priority Mail = no guaranteed time
Priority Mail Express = guaranteed by 3:00 p.m.
|Service Days:||The United States Postal Service (USPS) reports that as of January 2018, it takes an average of one to three days for Priority Mail. USPS only includes the time a package stays in transit in their estimations.
Priority Mail Express is the fastest mail service offered by the Postal Service. It provides guaranteed 1-Day or 2-Day expedited service by 3 p.m. for any mailable matter and includes $100 of insurance coverage. Priority Mail Express delivery is offered 365 days a year in many locations.
|Delivery Area:||Available throughout all 50 states.|
|Package Size and Weight:||Ship anywhere in the US with pricing that varies by distance (not weight).
Up to 15 lbs for box size 10 1/8 X 7 1/8 X 5 (inches)
Up to 20 lbs for box size 12 1/2 X 10 1/2 X 5 1/2 (inches).
We use a USPS-provided box which is required for shipping from our facility.
|Exceptions:||USPS Priority Mail and Priority Mail Express cannot deliver to P.O. boxes.|
UPS – 5 Day Ground Delivery
UPS 5 Day Ground Delivery is used for the larger boxes that are larger than the criteria used in the USPS Package Size section above. It is cost-effective and guaranteed to be delivered between 1 and 5 business days.
We do offer 3-day shipping at an additional cost. Please contact us at 214-705-9666 to inquire if your order qualifies for this service.
Tracking your shipment
For USPS, you can track your shipment here: https://www.usps.com/manage/#
For UPS, you can track your shipment here: https://www.ups.com/track?loc=en_US&requester=ST/
Filing a claim for shipment never received
For USPS, please follow the instructions in this link to file a claim for a shipment never received: https://pe.usps.com/text/dmm300/503.htm#ep1063624
For UPS, please follow the instructions in this link to file a claim for a shipment never received: https://www.ups.com/us/en/help-center/claims-support.page
Shipments obviously take longer than the holidays, occasionally up to 3 weeks for delivery. Once a shipment leaves our store, we are no longer responsible for the tracking and delivery. All shipments can be tracked using the link under “Tracking Your Shipment”.
If you are not completely satisfied with your purchase, you can return the full product within 3 days in exchange for another flavor of your choice in the same category. Any product you return for an exchange must be in the same condition you received it and in the original packaging. Only one return per each transaction is allowed.
Online orders will have a 35% processing fee of the total order before discounts and shipping once processed. Return shipping for the exchanges are paid for by the customer.
Sales on cake bites are final and not eligible for returns or exchanges.
Changes or Cancellations
If you need to change or cancel your order, please reach out to us immediately at 214-705-9666.
Please note: some orders are shipped very soon after being placed and may already be on their way or delivered, so it may not always be possible to cancel.
Cancelled orders are not eligible for a refund once they have shipped.